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What is thatbagiwant.com?
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Instead of spending thousands of dollars on buying premier designer bags, at thatbagiwant.com, you can borrow authentic designer handbags for a fraction of the cost. Bags are delivered right to your doorstep and you can keep them as long as you want if you maintain your account well. When you are finished with the bag, we will be back at your doorstep to collect it from you. Hassle free! |
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How do I get started?
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Bags are rented either through credit card directly or via purchase of baggies points. Rentals are weekly based and members can keep the item for as long as desired provided the account is well maintained. The longer the rental duration, the higher the savings on the weekly rentals. |
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What are baggies points? |
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Baggies Points is a service in which members can acquire Points and redeem them to borrow/procure services and products at thatbagiwant.com. |
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Points can be acquired by purchasing from thatbagiwant.com or given as promotional points. Baggies points are sold under the following pricing schemes. The higher the purchase, the higher the quantum of bonus baggies points. |
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Pricing Scheme
| 100 |
1200, plus100 bonus pts
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| 200 |
2400, plus250 bonus pts
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| 500 |
6000, plus750 bonus pts
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| 1000 |
12000, plus2000 bonus pts
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| 2000 |
24000, plus5000 bonus pts
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Baggie Points will expire 3 years from the date of purchase or date where it is given by thatbagiwant as Promotion points. |
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Can I redeem my baggies points for cash?
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It is our policy that baggie points sold are not redeemable for cash. You can however use them to make rentals or purchases. |
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Are your handbags really designer originals? |
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We carry ONLY Authentic Designer handbags. To ensure our items are 100% authentic, our bags are purchased only at the boutiques. We do not take chances by purchasing from online or secondhand retailers. |
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Are the designer handbags new or used? |
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The bags are brand new when we purchased them. We do not purchase our bags from any secondhand retailer. However, as the bags are subjected to rental, you may or may not receive a brand new bag. Nevertheless, we believe in maintaining the highest standards for our bags and we will never deliver a bag that does not meet these exacting standards. All bags are quality controlled and hand inspected to ensure your complete satisfaction. |
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Are there any monthly payments? |
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Unlike other companies, we do not impose any "membership" fees. At thatbagiwant.com, the only time you need to pay is when you decide to carry a designer bag. |
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How do I become a member then? |
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Registration is free. You become a member of thatbagiwant.com the moment you register with us. Members get to enjoy savings on rentals and other privileges like notices on new handbags, checking out multiple handbags, etc. |
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What is “I Want It” and “Queue For It”? |
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“I Want It” and “Queue For It” shows the status of availability of a particular bag. “I Want It” is an indication that the handbag is available for rent immediately. “Queue For It” means that the bag is currently with another member and by clicking the icon, member will join the queue for the bag. |
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How do I know the waiting time of a particular bag? |
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As the member who is currently holding on to the bag may do an extension, and other members in the queue may drop out of the queue anytime, it is not possible to show the waiting time with good accuracy. Nonetheless, members who wish to know the estimated waiting time can write in to customerservice@thatbagiwant.com.sg to enquiry about the estimated waiting time. For long queue situations, priority shall be given to members with more than 1000 outstanding Baggies. |
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Do I get an incentive for introducing my friend to thatbagiwant.com?
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Yes, simply send us your friend’s email address. When your friend subsequently sign-up with thatbagiwant.com and proceed to make purchases, we will top-up your membership account with 500 bonus points! |
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How long can I "borrow" a handbag?
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As long as you maintain your account well, you can keep it for as long as you would like, up to a maximum of 12 weeks. |
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Can I "borrow" more than one bag at a time?
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Members can check out up to a maximum of 3 handbags at any one time.
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How about delivery costs and other hidden costs? |
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At thatbagiwant.com, delivery costs are absorbed into the rentals. We strongly believe in the “price you see is the price you pay” concept. No hidden costs whatsoever! |
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When does rental start and end? |
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At thatbagiwant.com, we are committed to ensuring that your “bag time” is as long as possible. Delivery is not considered a part of the rental period. Rental time does not start until the bag is delivered to your door. You are entitled to keep the bag for as many days as it was ordered. As an added convenience, we send all customers a reminder email and/or SMS notifying them of their return date 1 day before the bag is due. |
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How long will it take to receive my bag after ordering? |
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Trust us; we know the feeling. You like the bag and you want to get your hands on it ASAP. Delivery time can be as short as 4 hours from the time the order is made depending on the timing of the order and the availability of our courier team. |
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How do I return the bag? |
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Simply access your member’s page to indicate your preferred date and time and we will be there at your doorsteps to receive the bag from you. Hassle free. |
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What if I don’t see a particular bag I like? |
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We thought to ourselves that since it is a membership website, who else besides the members themselves to decide which handbags thatbagiwant.com would carry. Just send us the exact brand and type of your type dream bag and we will go on a shopping for you. No guarantee though as this is dependent on the availability of the bag and our purchase policy. |
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How do you work out the rentals? |
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Each bag is valued individually based on its demand, requisition price and condition. Rentals are worked out based on valuation price and estimated shelf life. |
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What if I can’t bear to part with a bag? |
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At thatbagiwant.com, bags can be purchased based on our valuation price. However we may at times disallow the sale of a particular bag due to its availability and popularity. Just email us at customerservice@thatbagiwant.com and we will revert with the decision and quotation. |
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What if I lose the bag or it becomes dirty or breaks?
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If any of these unfortunate things happen, the first thing you should do is to call
our customer service team immediately.
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(a) Lost Handbags
If the handbag is lost, you will be charged a replacement fee, which can vary depending on the handbag in question. See (c) below for replacement
fees.
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(b) Dirtied/Damaged Handbags
If bags are dirtied or damaged, we will ask you to return the bag to us as soon as possible so that we can assess the extent of the damage. When making our assessment, we will take into account the length of time for which you had the handbag and normal wear and tear commensurate with that length of usage. If damage beyond normal wear and tear has been suffered by the handbag such that the bag becomes incapable of being repaired or restored to its original condition, you will be charged a replacement fee. If we determine that the damaged handbag is capable of being repaired or restored to its original condition, you will, in our discretion, be charged a lesser amount instead of the applicable replacement fee for that handbag. See (c) below for replacement fees. |
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(c) Replacement Fees
Each bag is valued individually based on its demand, requisition
price and condition. This valuation price is also the replacement fee of the bag.
Unlike other websites, we see no reason why replacement cost should be higher than
what we value the bag for. |
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What is your refund policy?
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Refunds will be given at the discretion of the Company Management. |
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Do you accept checks or money orders?
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We accept VISA, MASTERCARD and AMERICAN EXPRESS. Sorry we do not accept checks or
money orders.
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If our answer to your queries is not covered under this set of FAQ, please contact
us using the information that is provided on the Contact Us page on our website
at www.thatbagiwant.com. |